questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
1. Return Policy
2. Products/Services Questions
3. Account Questions
4. Orders & Payments
5. Contact Questions
1. Return Policy
What is your return policy?
We gladly accept returns within 60 days of your purchase, as long as the item is in brand-new, unused condition. For fragrances, the original cellophane wrapping must still be intact. To begin your return, please visit our Returns page and follow the step-by-step instructions.
Will I be refunded for the original delivery cost?
No, original delivery costs are non-refundable unless the item is faulty or you received the wrong item.
Is the gift wrap cost refundable?
No, gift wrap fees are non-refundable.
How long does it take to process a return?
Once your return has been received by us, please allow up to 14 days for it to be processed and for your refund to be issued. You will recive an email once this had been processed
What should I do if my item arrives damaged or the parcel looks tampered with?
All damages or issues must be reported to us within 24 hours of delivery. Please take clear photos of the damaged item or packaging, including any signs of tampering, and contact our customer service team right away. This is essential for us to process your claim.
How long does it take to receive my refund?
After your return has been processed, your refund may take 2–10 working days to appear in your bank account, depending on your payment provider.
2. Products & Services Questions
Are your products authentic?
Yes, all of our products are 100% authentic. We source directly from authorized distributors and trusted suppliers to ensure quality and authenticity. All our products have batch codes.
Do you sell discontinued or hard-to-find products?
Yes, one of our specialties is offering a wide range of discontinued, limited edition, and hard-to-find beauty products. Our stock is constantly changing, so check back regularly or sign up for restock alerts!
Are your products brand new?
Absolutely. All products sold on are brand new and unused.
Do you offer gift wrapping?
Yes, we offer a gift-wrapping service. You can add gift wrap from the product page or at checkout for an additional fee.
Are there any discount codes or promotions?
We regularly run special offers and promotions! Check our homepage, follow us on social media, or sign up to our newsletter to stay updated.
Product Availability & Out of Stock Products
We carry thousands of products and hundreds of brands. Occasionally, an item may be temporarily out of stock. Our stock is replenished on a weekly and sometimes a daily basis depending on the particular item and brand. Some pages have an "email me" feature that notifies when the product is back. If the product says, "coming soon" or "temporarily out of stock," come visit us again.
Why are the products so much cheaper than other retailers?
BeautyPerfumes operates as an online retailer, allowing us to avoid the significant overhead costs associated with maintaining physical retail stores. The exciting part is that we pass these savings directly on to you!
What’s the difference between EDT, EDP, and EDC?
EDT (Eau de Toilette): 4-8% perfume oil, lasting 4-6 hours.
EDP (Eau de Parfum): 8-15% perfume oil, lasting 5-7 hours.
EDC (Eau de Cologne): 3-5% perfume oil, lasting 2-3 hours
Account registration, sign in, password & linked accounts
Resetting Your Password
If you have forgotten your password, click the "Forgot password?" link on the Sign In screen. Enter your email address, and we will send you a link to reset your password.
Changing Your Login Email Address or Password
You can change your account email address and password on the Account Information page. All your email subscriptions and order confirmations will be sent to your new email address.
Order status & history
What payment methods do you accept?
We accept most major debit and credit cards, PayPal, Apple Pay, and Google Pay & Klarna.
Can I cancel or change my order after placing it?
If your order hasn’t been processed yet, we’ll do our best to make changes. Please contact us ASAP via email or our contact form.
I didn’t receive a confirmation email—what should I do?
Check your spam/junk folder. If it’s not there, contact our customer service team with your full name and email address.
Can I order without creating an account?
Yes! You can checkout as a guest. However, creating an account makes it easier to track orders and manage your details.
I received the wrong item / something is missing – what should I do?
We're really sorry about that! Please email us with your order number, a photo of the item(s) received, and details of the issue. We’ll sort it out quickly.
My order hasn’t arrived – what should I do?
Please check your tracking information if available. If it's past the estimated delivery time, contact us so we can investigate and help resolve it.
Can I change my delivery address after my order has been dispatched?
Unfortunately, once your order has been dispatched, we’re unable to change the delivery address. We recommend double-checking your shipping details at checkout to avoid any issues. If the order is undeliverable, it may be returned to us and we’ll get in touch to arrange a reshipment or refund.
My tracking says "Return to Sender" — what does that mean and what should I do?
If your tracking shows "Return to Sender," it usually means the courier was unable to deliver your parcel. This could be due to an incorrect or incomplete address, multiple failed delivery attempts, or the package being refused at the door.
How long does a refund take?
Refunds are typically processed within 5–10 working days. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.
Email & Call us
Email : Help@Beautyperfumes.co.uk
Phone :
Representatives or Beauty Advisors are available:
MON-FRI: 10am to 4pm
SAT-SUN: Closed
Chat with us
Representatives and Beauty Advisors are available:
MON-FRI: 10am - 4pm