Returns
1. Returns
1. Returns
What is your return policy?
We accept returns within 60 days of delivery, as long as the items are unopened, unused, and in their original packaging. Please use our Returns Portal to start your return.
Do you offer free returns?
At the moment, return shipping costs are the responsibility of the customer unless the item was received damaged, faulty, or incorrect.
What if I received a damaged, faulty, or wrong item?
We're so sorry! Please email us at Help@Beautyperfumes.co.uk with your order number, a description of the issue, and a clear photo of the item. We'll sort it out swiftly with a replacement or refund.
How long does a return take to process?
Once your return has been delivered to us, please allow up to 14 working days for it to be processed. You’ll receive an email confirmation as soon as the return has been completed.
How long does a refund take?
Refunds are typically processed within 5–10 working days after we receive and inspect the returned item. Your bank may take a few extra days to show the refund in your account.
Can I exchange an item?
We don’t currently offer direct exchanges. If you'd like a different item, please return the original product for a refund and place a new order.